How do I place my order?
Orders can be placed online
24 hours a day.
How do I pay for my order?
We accept all major credit cards.
When will I receive my order?
We have over
70 distribution centers in North America. Customers in the greater Baton Rouge area can place orders by 4:30 pm to receive their delivery the next business day. Orders outside this area can be delivered the next business day via FedEx or UPS for orders placed by 1:00 pm in your time zone.
How is my order delivered?
To keep our prices at
lowerthandepot.com pricing, we will utilize the most efficient manner to get your order to you. We may deliver on our trucks or use FedEx or UPS.
Will my order be delivered Free?
Orders over $50 will be delivered
free to you.* Orders under $50 will have a $7.99 charge to offset the costs of delivery.
*items that cannot ship FedEx or UPS will not qualify. On these items, you will be notified.
Do I need a catalog?
The neat thing about
lowerthandepot.com is you can use the part numbers that you are currently using from Office Depot®.
Our catalogs have
over 22,000 items available We do have catalogs available if you would like one, just let us know
cs@lowerthandepot.com.
What if I buy from someone other than Office Depot?
Not a problem. Just contact us,
cs@lowerthandepot.com, and let us know from whom you are currently purchasing your office products from. We have pricing plans for just about any of the national stores.
What part numbers do I use?
You can use your current suppliers catalog, do a product search online or request one of our full line catalogs
cs@lowerthandepot.com.
Can I special order items?
Certainly, there are many products available that we would be glad to special order for you. You can email us your request
cs@lowerthandepot.com.
Are there more selections for Furniture than what I see online?
You bet, we have many furniture vendors that are not represented. If you would like we can even come out measure your office and assist you selecting the best furniture available for your budget.
Will my furniture come assembled?
When you see
this lets you know that this item requires assembly. If you would like the item assembled please note this and we can let you know what the assembly charge will be or contact us for pricing
cs@lowerthandepot.com.
What is Easy Rewards?
Easy Rewards is a great way to "Thank You" for your business. With this program you will earn points on purchases for some great items. When you accumulate the points, just claim it online and we will get your reward to you.
For more details and to see what you can claim
click here.
What if I have a question?
We are a full service company, so we are here to help with any questions that you may have. You can contact in the manner easiest for you, by
Phone: 225.774.1227 or 1.800.370.1773
Fax: 225.774.9824 or 1.800.361.6899
Email: cs@lowerthandepot.com
When calling we will answer the phones Office Direct, which is our parent company.
Just let us know that you are a lowerthandepot customer with a question, and you will be assisted by a knowledgeable person to assist you.
What is the return policy?
Please notify us within
30 days of any returns and we will assist you in this. Items for return must be in the original packaging and in sellable conditions. cs@lowerthandepot.com
Should I use my browsers front and back buttons?
No, it is best to use the navigation buttons on
lowerthandepot.com to navigate throughout our site.
How do I add to my favorite list?
Anywhere you see the 
, just click on it and the item that you are viewing is automatically added to your favorites list.
When I click on 
I get a message Item is not available at major competitors.
This means that you have found one of the many items that we have that they do not. We have over 30,000 items available, about 3 times what they offer on their website.
